Booking Terms & Conditions

Customers may either:

• Pay the full amount at the time of booking; or
• Secure their place with a non-refundable £50 deposit per person and pay the remaining balance through an agreed payment plan.

The £50 deposit is only available for customers choosing the payment plan option.

The remaining balance must be paid in full no later than 8 weeks before the event.

Failure to pay the remaining balance by the due date may result in your entertainment pass being cancelled and any monies already paid being forfeited.

We currently offer the following passes:

• Standard Entertainment Pass
• VIP Entertainment Pass

Each entertainment pass includes only the benefits advertised at the time of purchase.

Any additional activities, excursions or special experiences not specifically included within your entertainment pass may be available at an additional cost.

Artists, DJs, hosts, venues, schedules, event times and entertainment programmes are subject to change where necessary.

The organisers reserve the right to make reasonable changes without prior notice. Such changes do not automatically entitle customers to a refund.

Additional activities, excursions, boat parties and special experiences may be offered throughout the weekender at an additional charge.

Participation in these activities is entirely optional and subject to availability.

Photography and video recording may take place throughout the event.

By attending the Napa Jungle & DnB Weekender, you consent to photographs and videos featuring you being used by the organisers for promotional, advertising, website and social media purposes.

If you do not wish to appear in promotional material, please notify the organisers before attending.

All guests are expected to behave respectfully towards other guests, staff, venues and local residents.

The organisers reserve the right to refuse entry to, or remove from any event, anyone whose behaviour is abusive, threatening, violent, dangerous, illegal or likely to negatively affect the experience of others.

No refund will be issued in these circumstances.

All cancellation requests must be submitted in writing.

The £50 deposit is strictly non-refundable.

If you have paid in full and wish to cancel your booking, any refund will be considered in accordance with the cancellation policy in place at the time of cancellation.

Should the Napa Jungle & DnB Weekender be cancelled due to circumstances beyond the organisers’ reasonable control, customers will be offered an alternative event date or a refund for the value of their entertainment pass, where appropriate.

The organisers reserve the right to make reasonable amendments to the event where necessary.

Whilst every effort is made to deliver the advertised event, the organisers shall not be liable for delays, interruptions or changes caused by circumstances beyond their reasonable control, including but not limited to severe weather, government restrictions, venue issues, supplier failures or other unforeseen events.

Nothing within these Terms & Conditions limits or excludes liability where it cannot legally be excluded by law.

Your personal information will be used solely for processing your booking, communicating important event information and providing customer support.

Your information may be shared with trusted service providers where necessary to administer your booking.

We will never sell your personal information to third parties.

By completing your booking and purchasing an entertainment pass, you confirm that you have read, understood and accepted these Booking Terms & Conditions.